Terms of Service
Last updated: [date]
Before you publish this: these terms have been drafted to reflect UK law and your specific business as discussed, but they are a starting point, not a substitute for review by a solicitor or the BDA’s member legal advice line — particularly given you’re handling client health data as an HCPC-regulated professional.
1. Who we are
The Precision Nutrition Clinic is operated by [Your full legal name], trading as The Precision Nutrition Clinic, a sole trader based in South Wales, UK.
Registered Dietitian, regulated by the Health and Care Professions Council (HCPC)
HCPC registration number: [your HCPC number — recommended to include; the register is public anyway, so this just saves clients a step]
Member of the British Dietetic Association (BDA), through which professional indemnity insurance is held
Contact: support@theprecisionnutritionclinic.com
By booking a consultation or purchasing a package, you agree to these terms.
2. What this service is — and isn’t
I provide personalized, evidence-based nutrition guidance across two areas: general weight management and wellness, and clinical or medical nutrition therapy, such as diabetes and IBS.
This service does not replace emergency medical care, diagnosis, or treatment from a doctor. If you are experiencing a medical emergency, contact 999 or your GP or A&E — do not wait for a scheduled session.
Advice given is based on the information you provide. Please tell me about any diagnosed medical conditions, medications, allergies, or changes to your health, as these can materially affect the guidance I give you.
3. Who this is for
Services are available to adults aged 18 and over. If you plan to work with under-18s at any point, this needs separate safeguarding provisions.
4. Booking and the free discovery call
The free 15-minute discovery call is a no-obligation conversation to establish fit. It is not a consultation and does not include personalized nutrition advice.
Bookings for paid services are made via Calendly and confirmed once payment is received through Stripe.
5. Services and pricing
Current services and pricing are listed on the Services page of this website: the Initial Consultation, the Monthly Plan, and the 12-Week Programme. Prices are in GBP and may change from time to time; the price shown at the time of booking is the price that applies to you.
6. Your responsibilities
To get the most out of this service, and for your own safety, please:
Provide accurate and complete information about your health, medical history, and circumstances
Tell me about any changes to your health, medications, or diagnosis during our work together
Continue to see your GP or specialist for anything outside the scope of dietetic advice
Attend sessions on time, or give reasonable notice if you can’t, as set out in the Refund & Cancellation Policy
7. Payment
Payments are processed securely via Stripe. I do not store your card details. Fees for the Initial Consultation and 12-Week Programme are due at the time of booking; the Monthly Plan is billed on a recurring monthly basis until cancelled.
8. Cancellations and refunds
Full details are set out in the separate Refund & Cancellation Policy, which forms part of these terms. In short: you have a 14-day statutory cooling-off period on packages purchased online, and separate rules apply to missed or late-cancelled appointments.
9. Confidentiality and your data
Your personal and health information is handled in line with the separate Privacy Policy. I will not share your information with your GP or any other healthcare professional without your explicit consent, except where required by law, for example safeguarding concerns.
10. Professional standards and complaints
As an HCPC-registered dietitian, I’m bound by the HCPC’s Standards of Conduct, Performance and Ethics.
If you’re unhappy with any aspect of the service, please contact me directly first at support@theprecisionnutritionclinic.com so I can try to put things right. If we can’t resolve it between us, you can raise a concern with the HCPC at hcpc-uk.org.
11. Liability
I provide services with reasonable care and skill, in line with the Consumer Rights Act 2015. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or for fraud — these can never be excluded under UK law.
Beyond that, I’m not liable for indirect or consequential losses. Nutrition guidance is provided based on the information you give me; outcomes vary between individuals and I can’t guarantee specific results.
12. Changes to these terms
I may update these terms from time to time. The version in force is the one published on this website at the time of your booking.
13. Governing law
These terms are governed by the law of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact
The Precision Nutrition Clinic. [Business address for service of documents]. support@theprecisionnutritionclinic.com