Refund & Cancellation Policy
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This policy covers two different things: your statutory right to cancel, which UK law gives you automatically, and our practical policy on rescheduling, missed sessions, and refunds beyond that legal minimum.
1. Your legal right to cancel — 14-day cooling-off period
Because our packages are purchased online, the Consumer Contracts Regulations 2013 give you the right to cancel within 14 days of purchase, without giving a reason.
If you cancel within 14 days before any service has started, you’ll receive a full refund.
If you’ve asked us to begin your sessions within the 14-day period, you keep the right to cancel, but we can deduct the value of any sessions or support you’ve already received.
Once a service has been fully delivered within the 14 days at your request, the right to cancel no longer applies to that service.
This legal right applies on top of everything below — it doesn’t replace it.
2. Initial Consultation — £80, standalone
Reschedule or cancel with at least 48 hours’ notice for a full refund or free rebooking.
Cancellations with less than 48 hours’ notice, or no-shows, are non-refundable, as the appointment slot was reserved specifically for you.
3. The Monthly Plan — £100 per month
There is no lock-in contract — cancel anytime by emailing support@theprecisionnutritionclinic.com.
Cancelling stops future billing; we don’t refund the current month once your check-in for that month has taken place.
If you cancel before that month’s check-in has happened, you’ll be refunded for that month.
4. The 12-Week Programme — £275
Within the 14-day statutory cooling-off period: full refund if you haven’t started, or a partial refund reflecting the value of any sessions already used if you have.
After the 14-day period, or once you’re more than one session into the programme, fees are non-refundable, as the programme is priced as a full package rather than per session.
If something genuinely prevents you from continuing, such as a medical reason, get in touch — we’ll always try to find a fair solution, such as pausing the programme.
Missed sessions: please give at least 48 hours’ notice to reschedule. Sessions missed with less notice, or no-shows, count as used and can’t be added back on at the end.
5. How to request a cancellation or refund
Email support@theprecisionnutritionclinic.com with your name and booking details. Refunds are processed to your original payment method via Stripe, normally within 14 days of us agreeing the refund — in line with our legal obligation to refund within 14 days of a valid cancellation.
6. Contact
The Precision Nutrition Clinic. support@theprecisionnutritionclinic.com